Privacy Policy

Last Updated (March 19, 2024)

At AutoStar Heavy Duty. (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at contact@autostarheavyduty.com.

When you and more generally, use any of our services (the “Services”, which include the), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of services immediately.

Please read this privacy notice carefully as it will help you understand what we do with the information we collect.

Section 1- What Information do we collect?

We collect personal information that you voluntarily provide to us when you register on the interest in obtaining information on us or our products and Services. The personal information that we collect depends on the context of your interactions with us and the choices you make and the products and features you use. We automatically collect certain information when you visit, use or navigate the site. This information does not reveal your specific identity (like your name or contact information) but may include device usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our other technical information. This information is primarily needed to maintain the security and operation of our, and for our internal analytics and reporting purposes.

Section 2- Will your information be shared with anyone?

We may process or share your data that we hold based on the following legal basis:

Business Transfers- We many share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.  

Affiliates- We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice.

Business Partners- We may share your information with our business partners to offer you certain products, services, or promotions.

Section 3- Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refrain certain cookies is set out in our cookie notice.

Section 4- Is your information transferred internationally?

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in and other countries. If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country, We will however take all necessary measures to protect your personal information in accordance with the privacy notice and applicable law.

Section 5- How long do we keep your information?

We will only keep your personnel information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Section 6- Do we collect information from minors?

We do not knowingly collect data from or market to children under the 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the AutoStar Heavy Duty. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Section 7- What are your privacy rights?

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
You can find their contact details here: https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html 

If you are a resident of California, you are granted specific rights regarding access to your personal information. California Code section 1798.83 also known as the “Shine The Light” law, permits our users who are California resident to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties with which we shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please email : sales@autostarheavyduty.com

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by email : sales@autostarheavyduty.com. We may still communicate with you, for example to send you service related emails that are necessary for the administration and use of your account.

Purpose of SMS Notifications
Our SMS notifications are designed to inform you of upcoming services, payment reminders, and other essential notifications related to Autostar Heavy Duty.

Opt-In and Consent
By providing your phone number and opting into our SMS notifications, you confirm that
you are the owner or authorized user of the phone number provided. You consent to
receive recurring automated text messages (SMS, MMS) from us regarding your
scheduled visits, service updates, offers, and other important notifications. Consent is
not required to make any purchase from us. Message frequency may vary, but you can
generally expect to receive between 1-5 messages per week.

Opt-Out Instructions
Your consent to receive automated texts is entirely voluntary.
You may opt-out at any time:
○ To stop receiving messages, reply “STOP,” to any SMS message from us.
○ You may also email us at support@autostarheavyduty.com with your opt-out request.
After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

Help and Support
If you are experiencing issues with our SMS notifications or need assistance, you can:
○ Reply with the keyword “HELP” to any message.
○ Email us directly at support@autostarheavyduty.com

Message and Data Rates
Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.

Section 8- Cookie Policy.

Cookies help enhance your shopping experience on AutoStar Heavy Duty. Below we have explained how we use them and what third-party services we use. Third-party services may change periodically but we will work hard to keep the website updated. At AutoStar Heavy Duty we want to be transparent with our data collection.

Google Analytics- Google Analytics is used to track website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with the information on the source of the traffic. We use this information to compile reports and to help us improve the Site.

Hotjar- Hotjar is behavior analytics and user feedback service that helps you understand the behavior of your website users and get their feedback through tools such as heat maps, session recordings, and surveys. Please note that although SessionCam is recording your browser screen, it does not record or store your payment details or passwords.

Utma, _utmz-_utma Used by Google Analytics to identify unique visitors vs. returning visitors. It is used by most sites and does not track or store personal data. It expires after 2 years. _utmz Used by Google Analytics for tracking source visits. It is used by most sites and does not track or store personal data. It expires after 6 months. You can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org (http://aboutcookies.org) (We are not responsible for the content of external websites).

For any questions regarding This policy, please contact us at : sales@autostarheavyduty.com